The process of change being undertaken by public administration in recent years leaves us, as citizens, surprised by the intensity and the constancy of the efforts being made in rethinking both reference systems as well as organizational procedures adopted by public institutions to provide services to communities. This concept can be summarized by the term “corporatization” of public administration. The prevailing business model is a stakeholder oriented model, in which a company is conceptualized as the centre of a network of interests in which stakeholders are the subjects that make up the administrative community: citizens, public administrations, providers of goods and services, investors, employees and interest groups. Within this context, in order to proceed uninterrupted and with constant forward momentum, public administration must work to ensure the simultaneous satisfaction of diverse interests.
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